What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

You can track the status of your order whenever you want, just by checking our Menu Section "Track My Order".

Where do you ship?

We ship Worldwide.

How long does it take to ship my order?

Once you've placed your order, it usually takes 2 to 4 business days to process it for delivery.

Tracked shipping times for the zones covered by our delivery partners are presented below:

• US: 7-12 business days

• Europe: 8-15 business days

• Worldwide: 10-22 business days 

What payment methods do you accept?

You can purchase on our website using a debit or credit card (Visa, Mastercard, American Express). We additionally offer support for Paypal.

You can choose these payment methods at checkout.

Which currency will I be charged in?

We currently only support the following currency for charging our customers: USD.

If your credit or debit card use another currency, then you will be charged in USD. Your bank will apply the corresponding conversation rate of USD to your local currency.

Is my payment information secure?

Our website proudly adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology. Your credit card information is only used to complete the requested transaction and is not subsequently stored. 

Do you accept returns?

We do accept returns in respect to the following conditions: 

• The item must have been sold on our online store

• The item shouldn't have been used in any way and must be in the original packaging.

• The return is made within 30 days of your purchase.

To ask for a return, please contact our support team at: [email protected]

Are returns free?

Returns are completely free. Customer satisfaction is our priority.

Feel free to contact our support agents through our helpdesk for more details.

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the refund, exchange, or credit will be issued within 14 days of our services accepting your return.